Contact & FAQ
Our support team is available 24/7. We usually reply within one business day.
Email
[email protected]Phone
+81-3-0000-0000Support hours
24 hours a day, 7 days a week
Address
Tokyo, Japan
Send us a message
Frequently asked questions
How long does it take to open an account?
The online application takes a few minutes. Once your documents are verified — usually the same business day — you can fund your account and start trading.
What is the minimum deposit?
The Standard account can be opened with $100. Pro and Raw ECN accounts have higher minimums; see the account types page for details.
How are my funds protected?
Client funds are held in segregated accounts, separate from company operating funds, and our platforms use bank-grade encryption.
Which platforms can I use?
You can trade on MetaTrader 5 for desktop, our browser-based WebTrader, and mobile apps for iOS and Android.
How long do withdrawals take?
Withdrawal requests are normally processed within one business day. The time for funds to arrive depends on the method you choose.